You are hereBug in Acronis Backup & Restore 10 Fails at 99% Completed Restore

Bug in Acronis Backup & Restore 10 Fails at 99% Completed Restore


By steve - Posted on 19 January 2010

I think I've found a bug in the Acronis restore system. My problem was that whenever I tried to restore a TIB file (image of my Dell D620 laptop), Acronis restore would get to 99% and fail. Repeatedly. Like 5 times. Each attempt taking almost 2 hours. Man, that's frustrating.

When I was doing the autopsy and checking out what was wrong, the logs reported errors on the drive, but only at the last second when the volume was getting finished up.

I also noticed that the size of the FAT16 volume created for the Dell utilities and the NTFS volume created for Windows was slightly different from my live system. Both drives were 320GB 2.5" SATA drives, but the attempted restored volumes where different.

For instance, my FAT16 on my original drive was 376MB and the FAT16 on my failed image drive was 384MB. The size of my original NTFS volume was 297.72 and the size of my failed volume was 297.71.

Since I generally don't like to downsize my volumes when moving to another drive, I wasn't really liking that, but it occurred to me that perhaps the re-image was failing because of a volume size calculation error. My FAT16 should have been the same size, unless Acronis was thinking my volume size was changing (different drives report different drive geometry, even though the size of the drive is exactly the same).

So, to get around this, I simply told the restore to NOT restore the FAT16 volume. This would allow it to calculate the exact size it needed for NTFS (even if it was off) and would still leave me room to add the FAT16 volume back using Dell's install. (Not to mention, it would probably be a bad idea to use the utilities from the D620 on the D630 anyway).

This worked! It took about an hour and a half to do the restore and everything booted up as it should have. All I needed to do at that point was update the drivers for the different hardware, re-authenticate windows, and I was operational on the different laptop.

Here are some other facts for this case:

  • I used Acronis Backup and Restore Workstation 10 (the December 1, 2009 version) with Universal Restore
  • I booted using the ISOLINUX recovery disk, not the one built from the application
  • I did a "chkdsk /r" on the drive I was using to do the restore from and the new 2.5" drive I was imaging to, to make sure I wasn't trying to image from or to bad drives

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