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Ricoh MP C3000 Won't Send Scans Via Gmail or Google Apps

I just lost 3 hours of my life I'll never get back because after upgrading a client to Google Apps, I couldn't get their Ricoh MP C3000 to send scans via email!

Ugh!

I've used gmail and Ricoh printers for, like, forever, and haven't had a problem with either, but neither one wanted to place nice when I tried to point the Ricoh at gmail.

I scanned forums, manuals, and tried all of the settings that work fine on the other setups I've had. I checked AT&T, Google, and Ricoh sites for info, but no joy.

It turned out to be pretty simple, and then not...

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