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Why are My Emails Disappearing from Outlook when using Google Sync for Outlook?

Man, I ran into a real stumper. I had some customers that had been using Google Apps for email for quite awhile. They required Outlook instead of just using the web interface, so, inspite of the disadvantages of using it, we needed to use Google Sync for Outlook.

Everything worked great, until about 14 months into using it, a user reported that some of her emails were "missing". When I checked the web interface, the emails were still there, but they were definitely gone from Outlook.

None of the "helpful" auto-archive features were turned on in Outlook. Outlook will spin your older emails out to a separate PST file, if you let it--this makes it "easier" by putting things where they can't be searched for and you have to specifically go looking for them in a place you don't know exists...

Anyway, I tried a number of things like doing a resync in Google Sync, etc., but nothing helped.

Well, when I was making some changes because a user had left the organization, I discovered something pretty important about how Google Sync actually works...

Network Zimbra 6 Backups Stop Running

I had a situation where I had to recover a failing Zimbra email server running Network version 6.x. The hardware was failing, so I recovered the system to a new virtual server. There were a lot of things to deal with in moving to a new system, but I had everything back and running in about 12 hours (there was almost a terabyte of messages to move to the new system).

Everything looked good, but when I went back to do a reality check on the system a week later, I found out that the automatic backups weren't running.

It took a little research, but I figured out how to get backups to run again...

Zimbra and Barracuda Cagefight SMTP Address Rejection Battle!

Ever have your Zimbra server and Barracuda anti-spam system fighting it out over bad recipients? This can really slow down the Barracuda's interface and mail processing.

The fix I used back in 2009 was to make some changes to the POSTCONF settings in zmmta.cf

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